CVE-2026-48189
Bypass DedicatedAgentToCustomerGroups Setting
CVSS Score
5.7
EPSS Score
0.0%
EPSS Percentile
9th
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
| CWE | CWE-200 |
| Vendor | otrs ag |
| Product | otrs |
| Published | Jun 1, 2026 |
| Last Updated | Jun 1, 2026 |
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CVSS v3 Breakdown
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None
Affected Versions
OTRS AG / OTRS
7.0.x 8.0.x 2023.x 2024.x 2025.x 2026.x ≤ 2026.3.x