CVE-2026-32752
FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages
CVSS Score
0.0
EPSS Score
0.0%
EPSS Percentile
8th
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
| CWE | CWE-284 |
| Vendor | freescout-help-desk |
| Product | freescout |
| Published | Mar 19, 2026 |
| Last Updated | Mar 20, 2026 |
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CVSS v3 Breakdown
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
None
Integrity
None
Availability
None
Affected Versions
freescout-help-desk / freescout
< 1.8.209