๐Ÿ” CVE Alert

CVE-2025-12022

MEDIUM 4.3

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Restore

CVSS Score
4.3
EPSS Score
0.0%
EPSS Percentile
0th

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.

CWE CWE-862
Vendor elextensions
Product elex wordpress helpdesk & customer ticketing system
Published Nov 21, 2025
Last Updated Apr 8, 2026
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CVSS v3 Breakdown

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Attack Vector
Attack Complexity
Privileges Required
User Interaction
Scope
Confidentiality
Integrity
Availability

Affected Versions

elextensions / ELEX WordPress HelpDesk & Customer Ticketing System
0 โ‰ค 3.3.1

References

NVD โ†— CVE.org โ†— EPSS Data โ†—
wordfence.com: https://www.wordfence.com/threat-intel/vulnerabilities/id/982b23c5-2414-48f7-a2f5-96fef54f8d69?source=cve plugins.trac.wordpress.org: https://plugins.trac.wordpress.org/changeset/3399391/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-archive-ajax-functions.php

Credits

Athiwat Tiprasaharn