CVE-2025-10658
SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 - Authentication Bypass to Support Session Takeover
CVSS Score
6.5
EPSS Score
0.0%
EPSS Percentile
0th
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.
| CWE | CWE-307 |
| Vendor | psmplugins |
| Product | supportcandy – helpdesk & customer support ticket system |
| Published | Sep 20, 2025 |
| Last Updated | Apr 8, 2026 |
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CVSS v3 Breakdown
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N Attack Vector
Attack Complexity
Privileges Required
User Interaction
Scope
Confidentiality
Integrity
Availability
Affected Versions
psmplugins / SupportCandy – Helpdesk & Customer Support Ticket System
0 ≤ 3.3.7
References
wordfence.com: https://www.wordfence.com/threat-intel/vulnerabilities/id/2b11670a-f6e4-4555-ab76-4223f0194517?source=cve plugins.trac.wordpress.org: https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/class-wpsc-current-user.php#L820 plugins.trac.wordpress.org: https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/models/class-wpsc-email-otp.php#L348 plugins.trac.wordpress.org: https://plugins.trac.wordpress.org/changeset/3364335/
Credits
Jonas Benjamin Friedli