CVE-2024-28988

CRITICAL 9.8

SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

CVSS Score

9.8

EPSS Score

0.0%

EPSS Percentile

0th

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

CWE	CWE-502
Vendor	solarwinds
Product	web help desk
Published	Sep 1, 2025
Last Updated	Feb 26, 2026

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CVSS v3 Breakdown

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

High

Availability

High

Affected Versions

SolarWinds / Web Help Desk

12.8.3 HF 2 and previous versions

References

NVD ↗ CVE.org ↗ EPSS Data ↗

support.solarwinds.com: https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-3 solarwinds.com: https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28988

Credits

Guy Lederfein of Trend Micro