CVE-2024-28986

CRITICAL 9.8

⚠️ CISA KEV

SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

CVSS Score

9.8

EPSS Score

0.0%

EPSS Percentile

0th

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

CWE	CWE-502
Vendor	solarwinds
Product	web help desk
Published	Aug 13, 2024
Last Updated	Oct 21, 2025

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CVSS v3 Breakdown

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

High

Availability

High

Affected Versions

SolarWinds / Web Help Desk

previous versions ≤ 12.8.3

References

NVD ↗ CVE.org ↗ EPSS Data ↗

solarwinds.com: https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986 support.solarwinds.com: https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1 cisa.gov: https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986

Credits

Inmarsat Government / Viasat