CVE-2024-13604
KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin <= 1.7.4 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
CVSS Score
7.5
EPSS Score
0.0%
EPSS Percentile
0th
The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.
| CWE | CWE-200 |
| Vendor | logoninc |
| Product | kb support – customer support ticket & helpdesk plugin, knowledge base plugin |
| Published | Apr 5, 2025 |
| Last Updated | Apr 8, 2026 |
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CVSS v3 Breakdown
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N Attack Vector
Attack Complexity
Privileges Required
User Interaction
Scope
Confidentiality
Integrity
Availability
Affected Versions
logoninc / KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin
0 ≤ 1.7.4
References
wordfence.com: https://www.wordfence.com/threat-intel/vulnerabilities/id/b3a058d6-ca9e-4241-b6dd-307efa7689ab?source=cve plugins.trac.wordpress.org: https://plugins.trac.wordpress.org/browser/kb-support/trunk/includes/files.php plugins.trac.wordpress.org: https://plugins.trac.wordpress.org/changeset/3231596/
Credits
Tim Coen