CVE-2024-13552
SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.0 - Insecure Direct Object Reference
CVSS Score
4.3
EPSS Score
0.0%
EPSS Percentile
0th
The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.3.0 via file upload due to missing validation on a user controlled key. This makes it possible for authenticated attackers to download attachments for support tickets that don't belong to them. If an admin enables tickets for guests, this can be exploited by unauthenticated attackers.
| CWE | CWE-285 |
| Vendor | psmplugins |
| Product | supportcandy – helpdesk & customer support ticket system |
| Published | Mar 7, 2025 |
| Last Updated | Apr 8, 2026 |
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CVSS v3 Breakdown
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N Attack Vector
Attack Complexity
Privileges Required
User Interaction
Scope
Confidentiality
Integrity
Availability
Affected Versions
psmplugins / SupportCandy – Helpdesk & Customer Support Ticket System
0 ≤ 3.3.0
References
wordfence.com: https://www.wordfence.com/threat-intel/vulnerabilities/id/13f87248-cc0b-4351-b79d-6efc5190b021?source=cve plugins.trac.wordpress.org: https://plugins.trac.wordpress.org/browser/supportcandy/trunk/includes/admin/tickets/class-wpsc-new-ticket.php#L395 plugins.trac.wordpress.org: https://plugins.trac.wordpress.org/changeset/3235142/supportcandy/trunk?old=3188306&old_path=%2Fsupportcandy%2Ftrunk
Credits
Tim Coen